Return Policy

Cancellation

We accept order cancellations before the product has been shipped or produced. If your order is successfully cancelled before shipment or production, you will receive a full refund.

Once an order has already been shipped, we are unable to cancel it.

Returns

We accept eligible product returns. Customers may request a return within 14 days of receiving the product.

To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in its original packaging.

To complete your return, we require a receipt or other proof of purchase.

Please do not send your purchase back to the manufacturer or to our registered business address unless instructed to do so by our customer support team.

Customers are responsible for applicable return shipping costs. No restocking fee will be charged for eligible returns.

Refunds

Once your returned item has been received and inspected, we will send you an email confirming receipt of the return.

We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed and credited to your original payment method. The time required for the refund to appear may vary depending on your bank, card issuer, or payment provider.

Late or Missing Refunds

If you have not yet received an approved refund, please first check your bank account again.

You may then contact your credit card company or payment provider, as it may take some time before a refund is officially posted.

You may also contact your bank, as additional processing time may apply.

If you have completed these steps and still have not received your refund, please contact us at: support@ovalira.com

Return Address

Please contact our customer support team at support@ovalira.com before returning any product.

Our customer support team will provide the appropriate return instructions and return address for your order.