Privacy Policy

PRIVACY POLICY

Last Updated: 23 September 2026

This Privacy Policy describes how Ovalira® collects, uses, discloses, and protects personal information when you visit, use, or make a purchase from https://ovalira.com (the “Website”).

Ovalira® is operated by HONG KONG FOLLOWS THE TREND OF GLOBAL TRADE LIMITED (“Company,” “we,” “us,” or “our”).

By using the Website, you acknowledge the practices described in this Privacy Policy.

1. Company and Data Controller Information

Legal Business Name:
HONG KONG FOLLOWS THE TREND OF GLOBAL TRADE LIMITED

Company Registration No.:
80701135

Registered Address:
RM H22 UNIT C2, 2/F, HUNG TO CTR
94-96 HOW MING ST
KWUN TONG
HONG KONG

Privacy and Customer Support Email:
support@ovalira.com

Phone:
+852 4671 2213

2. Personal Information We Collect

Depending on how you interact with the Website, we may collect the following categories of personal information:

Contact information: such as your name, email address, telephone number, billing address, and shipping address.
Order information: such as products purchased, order details, delivery information, returns, refunds, and transaction history.
Payment-related information: payment information necessary to complete a transaction. Payment details may be processed directly by third-party payment providers.
Account information: if you create or use a customer account on the Website.
Customer service information: information you provide when contacting us regarding products, orders, returns, refunds, or other support requests.
Device and usage information: such as IP address, browser type, device type, operating system, pages viewed, links clicked, referring pages, and Website interaction data.
Cookie and advertising information: information collected through cookies, pixels, tags, and similar technologies where permitted by applicable law.

3. How We Collect Personal Information

We may collect personal information:

directly from you when you place an order, contact us, or provide information through the Website;
automatically when you browse or interact with the Website;
from payment, shipping, analytics, advertising, and other service providers used to operate the Website; and
from other lawful sources where permitted by applicable law.

4. How We Use Personal Information

We may use personal information to:

process and fulfill orders;
process payments and refunds;
arrange shipping and delivery;
provide order tracking where available;
manage returns, exchanges, and cancellations;
respond to customer service requests;
maintain and improve the Website;
detect, investigate, and prevent fraud or misuse;
protect the security of our Website, customers, and business;
comply with legal, tax, accounting, and regulatory obligations;
provide advertising or marketing where permitted by law and your preferences; and
perform analytics to understand how customers use the Website.

5. Service Providers and Third Parties

We may share personal information with service providers where necessary to operate our Website and provide our services.

These service providers may include:

E-commerce platform providers, including Shopify and related service providers;
Payment processors used to process customer payments and refunds;
Shipping, fulfillment, and logistics providers used to deliver orders;
Customer support providers used to assist with customer inquiries;
Analytics providers used to measure Website performance and usage;
Advertising and marketing providers where advertising or marketing technologies are enabled;
Fraud prevention and security providers;
Professional advisers, such as legal, accounting, or compliance advisers where necessary; and
Government authorities or other parties where disclosure is required by applicable law.

We require service providers to handle personal information only as necessary to provide their services and subject to applicable legal requirements.

6. Cookies and Similar Technologies

The Website may use cookies and similar technologies to operate essential Website functions, remember preferences, measure performance, understand Website usage, and provide advertising where permitted.

Cookies may include:

Strictly Necessary Cookies – required for essential Website functions such as checkout, security, and shopping cart functionality.
Functional Cookies – used to remember choices and preferences.
Analytics Cookies – used to help us understand Website usage and performance.
Advertising Cookies – used, where enabled and permitted, to measure advertising performance and provide relevant advertising.

Where required by applicable law, non-essential cookies and similar technologies will be used based on your consent or other lawful basis.

Where available, you may manage your cookie preferences through the cookie or privacy controls provided on the Website.

7. Advertising and Analytics

We may use analytics and advertising technologies to understand Website performance, measure advertising campaigns, and improve the customer experience.

These technologies may collect information such as your IP address, device information, browser information, Website interactions, and advertising interactions.

The specific technologies used may change from time to time as we update the services used to operate and market the Website.

8. Marketing Communications

Where permitted by applicable law, we may send marketing communications to customers who have subscribed or otherwise provided the required permission.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the applicable email.

Unsubscribing from marketing communications does not prevent us from sending transactional communications relating to your orders, account, returns, refunds, security, or customer service requests.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have the right to:

request access to personal information we hold about you;
request correction of inaccurate personal information;
request deletion of certain personal information;
request restriction of certain processing;
object to certain processing;
withdraw consent where processing is based on consent;
request information about certain disclosures of personal information; and
exercise other privacy rights available under applicable law.

To submit a privacy request, please contact: support@ovalira.com.

We may need to verify your identity before completing certain privacy requests.

10. California Privacy Rights

Residents of California may have additional rights under applicable California privacy laws.

Depending on applicable law and our processing activities, these rights may include the right to request access, correction, deletion, or information regarding certain uses or disclosures of personal information.

California privacy requests may be submitted to: support@ovalira.com.

Please include “California Privacy Request” in the subject line where appropriate.

We will process eligible requests within the time required by applicable law.

11. Children’s Privacy

The Website is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact support@ovalira.com so that we can review the matter and take appropriate action.

12. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, or alteration.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

13. International Data Transfers

Ovalira® is operated by a company registered in Hong Kong, and our service providers may operate in different countries and regions.

As a result, your personal information may be transferred to, stored in, or processed in countries outside the country where you live.

Where required, we take reasonable steps to ensure that international transfers of personal information are handled in accordance with applicable law.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

provide our services;
complete transactions;
maintain business and transaction records;
resolve disputes;
prevent fraud;
comply with legal, tax, accounting, and regulatory requirements; and
enforce our agreements and policies.

When personal information is no longer required, we may delete, anonymize, or otherwise securely dispose of it in accordance with applicable law.

15. Third-Party Websites

The Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites or services you use.

16. Business Transfers

If the Company is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

17. Legal and Security Disclosures

We may disclose personal information where reasonably necessary to:

comply with applicable law, legal process, or government requests;
protect the rights, property, or safety of the Company, our customers, or others;
investigate fraud, abuse, or security incidents;
enforce our Terms of Service or other policies; or
establish, exercise, or defend legal claims.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Website, services, business operations, legal obligations, or privacy practices.

The updated version will be posted on the Website with a revised “Last Updated” date.

19. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:

HONG KONG FOLLOWS THE TREND OF GLOBAL TRADE LIMITED
Company Registration No.: 80701135