FAQ
Frequently Asked Questions
Who operates Ovalira®?
Ovalira® is operated by HONG KONG FOLLOWS THE TREND OF GLOBAL TRADE LIMITED, a company registered in Hong Kong under Company Registration No. 80701135.
Where do you ship?
We currently ship to the United States, Canada, and Australia.
How long does order processing take?
Orders are generally processed within 1–2 business days.
How long does delivery take?
After shipment, estimated transit time is generally 1–3 business days.
Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control.
How much is shipping?
Orders of USD $49 or more qualify for free standard shipping.
Orders under USD $49 are charged USD $4.99 for standard shipping.
Will I receive tracking information?
Yes. Tracking information is provided for shipped orders when available.
Can I cancel my order?
You may request cancellation before your order has been shipped or produced.
Once an order has already been shipped, we are unable to cancel it.
Can I change my shipping address?
If your order has not yet shipped, please contact us as soon as possible at support@ovalira.com.
We will make reasonable efforts to update your shipping information before shipment.
Customers are responsible for providing an accurate delivery address when placing an order.
What is your return period?
Eligible products may be returned within 14 days after delivery.
How do I start a return?
Please contact us first at support@ovalira.com.
Please do not send products to our registered business address or to the manufacturer unless our customer support team specifically instructs you to do so.
Our customer support team will provide the appropriate return instructions and return address for your order.
Who pays for return shipping?
Customers are responsible for applicable return shipping costs unless otherwise required by applicable law or confirmed by our customer support team.
No restocking fee will be charged for eligible returns.
Do you accept exchanges?
If you would like to request an exchange, please contact our customer support team. Exchange availability may depend on the product and current inventory.
How will I receive my refund?
Approved refunds are issued to the original payment method.
How long does a refund take?
Once an approved refund has been processed, the time required for it to appear in your account may vary depending on your bank, card issuer, or payment provider.
What payment methods do you accept?
Available payment methods are displayed during checkout and may include:
Visa
Mastercard
American Express
UnionPay
Shop Pay
Apple Pay
Google Pay
PayPal
What is Shipping Protection?
Shipping Protection may be available as an optional feature for certain orders.
If available, the applicable price, coverage, and conditions will be displayed during checkout.
Do you offer Buy One Get One promotions?
From time to time, we may offer Buy One Get One or other promotional offers.
Availability and specific promotional terms will be displayed with the applicable offer.
Will I have to pay import duties or taxes?
Any applicable taxes, customs duties, or other government-imposed charges may depend on the destination country or region.
Where applicable, charges collected directly by Ovalira® will be displayed during checkout.
How can I contact you?
Email:
support@ovalira.com
Phone:
+852 4671 2213
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM
Hong Kong Time