Refund policy
Refund & Return Policy
Last updated: September 10, 2026
At Ovalira®, we want customers to have a clear and straightforward return experience.
30-Day Return Policy
You may request a return within 30 days after receiving your order.
To be eligible for a return, the product must be intact and in good condition.
Please contact us before returning any product.
Return requests should be sent to:
ovaliraforservice@gmail.com
Do Not Send Returns Without Authorization
Please do not send a product to our registered business address or any other address without first contacting our customer support team.
Once your return request has been reviewed, we will provide the appropriate return instructions and return address.
Return Shipping Costs
For approved returns, Ovalira® will cover the applicable return shipping cost.
If a product arrives damaged, defective, or incorrect, Ovalira® will also cover the applicable return shipping cost.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible.
Please provide:
• Your order number
• A description of the issue
• Photos or other relevant information, where appropriate
We will review the issue and provide an appropriate resolution.
Exchanges
We accept exchanges for eligible products.
Please contact us at ovaliraforservice@gmail.com before returning the original item.
Our customer support team will provide instructions based on product availability and the circumstances of your request.
Refunds
Once an approved return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Refunds are generally processed by us within 7 business days after approval.
After we issue a refund, your bank, card issuer, PayPal, or payment provider may require additional time to post the funds to your account.
Order Cancellations
You may request cancellation within 24 hours after placing your order, provided the order has not already been shipped.
To request cancellation, contact:
ovaliraforservice@gmail.com
Once an order has been shipped, it cannot be canceled.
You may instead request a return after receiving the product in accordance with this Return Policy.
Order Changes
If you need to change your shipping address or other order information, please contact us as soon as possible.
Changes can generally only be made before the order has been shipped.
Customers are responsible for providing accurate shipping information.
If an order has already been shipped to an incorrect address provided by the customer, Ovalira® may not be able to redirect, replace, or refund the shipment solely because of the incorrect address.
Non-Returnable Products
We do not currently maintain a general category of non-returnable merchandise.
However, returned products must meet the eligibility requirements described in this policy.
Shipping Protection
Where Shipping Protection is offered during checkout, the applicable coverage, price, and conditions will be displayed when the option is offered.
Shipping Protection is separate from the standard return rights described in this policy.
Promotional Orders
Products purchased through promotions, including Buy One Get One offers, remain subject to this Refund & Return Policy unless different promotional terms are clearly disclosed before purchase.
If a refund relates to a promotional bundle, the refund amount will be based on the actual amount paid for the applicable order or products.
Contact Information
Ovalira® is operated by:
HONG KONG FOLLOWS THE TREND OF GLOBAL TRADE LIMITED
Email:
ovaliraforservice@gmail.com
Phone:
+852 4671 2213
Registered Address:
RM H22 UNIT C2, 2/F, HUNG TO CTR
94-96 HOW MING ST
KWUN TONG
HONG KONG