Privacy policy
Privacy Policy
Last updated: September 10, 2026
This Privacy Policy describes how Ovalira® collects, uses, and shares personal information when you visit our website, make a purchase, communicate with us, or otherwise use our services.
Ovalira® is operated by HONG KONG FOLLOWS THE TREND OF GLOBAL TRADE LIMITED.
1. Information We Collect
Depending on how you interact with our website, we may collect information such as:
• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Order information
• Products purchased
• Payment-related transaction information
• Device and browser information
• IP address
• Website activity and interaction information
• Communications you send to customer support
We do not generally receive or store complete payment card numbers. Payment information is processed through authorized payment providers.
2. How We Collect Information
We may collect information:
• Directly from you when you place an order or contact us
• Automatically through our website and related technologies
• From service providers that help us operate our business
3. How We Use Personal Information
We may use personal information to:
• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Provide tracking information
• Handle returns, exchanges, and refunds
• Provide customer support
• Prevent fraud and misuse
• Maintain website security
• Improve our website and services
• Comply with applicable legal obligations
• Measure advertising performance
4. Shopify
Our online store is hosted through Shopify.
Shopify may process personal information in connection with website operation, checkout, payments, security, fraud prevention, and other e-commerce services.
Shopify's processing of personal information is also subject to its own applicable privacy terms.
5. Payment Providers
Payments may be processed using payment methods including Visa, Mastercard, American Express, UnionPay, Shop Pay, Apple Pay, Google Pay, and PayPal.
The payment methods available during checkout may vary.
Payment providers process information necessary to authorize and complete transactions and may have their own privacy policies.
6. Meta Pixel
We currently use Meta Pixel technology in connection with advertising and measurement.
Meta Pixel may collect or receive information about visits to and interactions with our website, such as device information, browser information, IP address, page activity, and certain purchase or conversion events.
This information may be used to:
• Measure advertising performance
• Understand website interactions
• Attribute conversions
• Improve advertising relevance
Meta may process this information according to its own privacy policies and applicable settings.
7. Cookies and Similar Technologies
Our website and service providers may use cookies and similar technologies that are necessary for website functionality, checkout, security, preferences, analytics, or advertising.
Some cookies may be placed by third-party service providers.
Where required by applicable law, users may be provided with controls relating to non-essential cookies or tracking technologies.
8. Service Providers
We may share personal information with service providers where reasonably necessary to operate our business.
These may include:
• Shopify
• Payment processors
• Shipping and fulfillment providers
• Customer service providers
• Fraud prevention providers
• Technology providers
• Advertising providers such as Meta
These parties may process information only as permitted by their agreements, applicable policies, and law.
9. Shipping and Fulfillment
To deliver an order, we may share necessary information such as your name, shipping address, phone number, email address, and order information with fulfillment partners and shipping carriers.
10. Legal Requirements
We may disclose information where reasonably necessary to comply with applicable law, legal process, regulatory obligations, or legitimate requests from authorities.
11. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
12. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no online transmission or storage system can be guaranteed to be completely secure.
13. Your Privacy Rights
Depending on where you live, applicable law may provide rights relating to your personal information.
These rights may include the ability to request access to, correction of, deletion of, or other permitted control over personal information.
To submit a privacy request, contact:
ovaliraforservice@gmail.com
We may need to verify your identity before completing certain requests.
14. International Processing
Because we operate internationally and use service providers in different locations, personal information may be processed outside the country or region where you live.
Where required, personal information will be handled according to applicable legal requirements.
15. Children's Privacy
Our products and services are not specifically directed to children.
We do not knowingly seek to collect personal information from children in violation of applicable law.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or services.
The latest version will be published on this page.
17. Contact Us
For questions about privacy or to submit a privacy-related request, contact:
HONG KONG FOLLOWS THE TREND OF GLOBAL TRADE LIMITED
Operating Brand:
Ovalira®
Email:
ovaliraforservice@gmail.com
Phone:
+852 4671 2213
Registered Address:
RM H22 UNIT C2, 2/F, HUNG TO CTR
94-96 HOW MING ST
KWUN TONG
HONG KONG